Privacy policy

Last updated: 14 November 2025

MARIBEL ITALIA SRL operates the online store accessible via the domains isantibags.it and isantibags.com (hereinafter, the “Site”), including the information, content, features, tools, products and services, in order to provide you, as a customer, with an appropriate shopping experience (the “Services”). iSantiBags is powered by Shopify, which enables us to provide you with the Services. This Privacy Policy describes how we collect, use and disclose your personal data when you visit, use, make a purchase or carry out any other transaction through the Services, or when you communicate with us. In the event of any conflict between our Terms and Conditions of Service and this Privacy Policy, this Privacy Policy will prevail with respect to the collection, processing and disclosure of your personal data.

Please read this Privacy Policy carefully. By using and accessing the Services, you confirm that you have read this Privacy Policy and understood what is described in relation to the collection, use and disclosure of your information.

Personal data we collect or process

When we use the term “personal data”, we refer to information that identifies you or is reasonably capable of being linked to you or to another person. Personal data does not include information collected in aggregate or anonymised form, so that it cannot identify you or be linked to you. We may collect or process the following categories of personal data, including inferences drawn from such personal data, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including name, address, billing address, shipping address, telephone number and email address.

  • Financial data including credit card, debit card and bank account numbers, card payment data, financial account data, transaction details, payment method, payment confirmation and other payment details.

  • Account data including username, password, security questions, preferences and settings.

  • Transaction data including items you view, add to cart, add to wishlist or purchase, return, exchange or remove, and past transactions.

  • Communications with us including information you include in communications with us, for example where you submit a dispute to customer support.

  • Device information including data about your device, browser or connection network, IP address and other unique identifiers.

  • Usage information including data about your interaction with the Services, and how and when you interact with or browse the Services.

Sources of personal data

We may collect personal data from the following sources:

  • Directly from you, including when you create an account, visit or use the Services, communicate with us or provide us with your personal data;

  • Automatically through the Services, including via your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;

  • From our service providers, including when we engage them to implement certain technologies and when they collect or process your personal data on our behalf;

  • From our partners or from third parties.

How we use your personal data

Depending on how you interact with us and on which Services you use, we may collect and process your personal data for the following purposes:

Providing, personalising and improving the Services.
We use your personal data to provide you with the Services and to enforce our contract with you; to process your payments; to fulfil your orders; to remember your preferences and the items you are interested in; to send you account-related notifications; to process purchases, returns, exchanges or other transactions; to create, maintain and manage your account; to organise shipping; to facilitate returns and exchanges; to allow you to post reviews; and to create a personalised shopping experience, for example with product recommendations related to your purchases. This may include using your personal data to personalise and improve the Services.

Marketing and advertising.
We use your personal data for marketing and advertising purposes, for example to send you marketing, advertising and promotional communications by email, text message or post, and to show you online ads for products and services within our Services or on other websites, including based on items you have previously purchased or added to your cart and other activities within the Services.

Security and fraud prevention.
We use your personal data to authenticate your account; to provide a secure payment and shopping experience; to detect, investigate or take action against fraudulent, unlawful, unsafe or harmful activities; and to protect public safety and our services. By choosing to use the Services and register an account, you are responsible for protecting your credentials. We recommend that you do not share your username, password or other access data with anyone.

Communications with you.
We use your personal data to provide you with customer support; to respond to your requests; to offer effective services; and to maintain our business relationship with you.

Legal reasons.
We use your personal data in accordance with applicable laws or in response to valid legal proceedings, including requests from authorities or government agencies; to investigate or take part in testimonies, potential or ongoing lawsuits or other legal proceedings; and to enforce or investigate potential violations of our terms or policies.

How we disclose personal data

In certain circumstances, we may disclose your personal data to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

  • With Shopify, vendors and other third parties that perform services on our behalf (for example, IT management, payment processing, data analytics, customer support, data storage, order fulfilment and shipping).

  • With business and marketing partners in order to provide you with services and marketing communications. For example, we use Shopify to offer personalised advertising with third-party services based on your online activity across different merchants and websites. Our business and marketing partners will use your data in accordance with their own privacy policies. Depending on where you live, you may have the right to ask us not to share your data for personalised ads and marketing based on your online activity across merchants and websites. You can exercise your right to opt out of such uses here.

  • When you ask us or authorise us to disclose certain information to third parties, for example in order to ship your products, or when you use social media widgets or login integrations.

  • With our affiliates or within our corporate group.

  • In connection with a business transaction such as a merger or bankruptcy; in order to comply with legal obligations (including responding to subpoenas, search warrants and similar requests); to enforce our terms and policies; and to protect or defend the Services, our rights and those of our users or other persons.

Relationship with Shopify

The Services are supported by Shopify, which collects and processes personal data relating to your access to and use of the Services in order to provide and improve the Services for you. To provide and improve the Services for you, the data you submit to the Services will be transmitted and shared with Shopify and third parties that may be located in countries other than your own. In addition, to help you protect, grow and improve your business, we use certain advanced Shopify features that incorporate data and information received from you through your interactions with our shop, as well as with other merchants and with Shopify. To provide such advanced features, Shopify may use personal data collected from your interactions with our shop, with other merchants and with Shopify itself. In such circumstances, Shopify is responsible for processing your personal data, including responding to your requests to exercise your rights in relation to the use of your personal data for those purposes. For more information on how Shopify uses your personal data and the rights you may have, you can consult Shopify’s Consumer Privacy Policy. Depending on where you live, you may exercise certain rights in relation to your personal data through Shopify’s Privacy Portal.

Third-party websites and links

The Services may contain links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, you may be required to accept their own privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, nor for the accuracy, truthfulness or reliability of the information they contain. Information you provide in public or semi-public contexts, including what you share on third-party social platforms, may also be viewed by other users of the Services and/or users of those third-party platforms, without restriction on its use by us or third parties. The inclusion of such links does not imply any endorsement by us of the content of those platforms or of their owners or operators, except as otherwise disclosed within the Services.

Children’s data

The Services are not intended for use by minors and we do not knowingly collect personal data from children under the age of majority in your jurisdiction. If you are a parent or guardian of a minor who has provided us with their personal data, you may contact us using the details below to request its deletion. As of the effective date of this Privacy Policy, we are not aware of any “sharing” or “selling” (as these terms are defined in applicable law) of personal data of individuals under 16 years of age.

Data security and retention

Please note that no security measure is perfect or impenetrable and we cannot guarantee “absolute security”. In addition, data you send to us may not be secure during transmission. We recommend that you use only secure channels to communicate confidential or sensitive information to us.

The retention period for personal data depends on several factors, such as whether we need the data to maintain your account, to provide the Services, to comply with legal obligations, to resolve disputes or to enforce other contracts and policies.

Your rights and choices

Depending on where you live, you may have one or more of the rights listed below in relation to your personal data. However, these rights are not absolute and may apply only in certain circumstances, and we may deny your request to the extent permitted by law.

  • Right of access / to know. You may have the right to request access to the personal data we hold about you.

  • Right to deletion. You may have the right to request the deletion of the personal data we hold about you.

  • Right to rectification. You may have the right to request correction of the personal data we hold about you.

  • Right to portability. You may have the right to receive a copy of the personal data we hold about you and to ask us to transfer it to a third party, in certain circumstances and subject to certain exceptions.

  • Right to opt out of sale or sharing for targeted advertising. Depending on where you live, you may have the right to opt out of the “sale” or “sharing” of your personal data or of its processing for purposes that fall under “targeted advertising” as defined in applicable privacy laws. You can exercise your right to opt out of such uses here. Please note that if you visit our website with the Global Privacy Control (GPC) opt-out preference enabled, we will automatically treat this as an opt-out request for the device and browser you use to visit the site. If we are able to associate the device sending the signal with a Shopify account, we will also apply the opt-out request to that account. For more information about Global Privacy Control you can visit https://globalprivacycontrol.org/. Apart from Global Privacy Control, we do not recognise other “Do Not Track” signals that may be sent by your browser or device.

  • Managing communication preferences. We may send you promotional emails and you can opt out of receiving them at any time using the unsubscribe option included in our emails. If you opt out, we may still send you non-promotional emails, such as those relating to your account or your orders.

If you live in the United Kingdom or the European Economic Area, and subject to the restrictions and limits imposed by local laws, you may exercise the following rights in addition to those mentioned above:

  • Objection to processing and restriction of processing. You may have the right to ask us to stop or restrict the processing of your personal data for certain purposes.

  • Withdrawal of consent. Where your consent is required to process your personal data, you have the right to withdraw it. If you withdraw your consent, this will not affect the lawfulness of processing based on your consent before its withdrawal.

You may exercise any of these rights where indicated in the Services or by contacting us using the contact details below. For more information on how Shopify uses your personal data and any rights you may have, including in relation to data processed by Shopify itself, you can visit https://privacy.shopify.com/en.

You will not be discriminated against for exercising these rights. Before processing your requests, we may need to verify your identity, within the limits allowed by applicable law. In accordance with applicable law, you may appoint an authorised agent to submit requests on your behalf to exercise your rights. Before accepting a request from an agent, we will ask them to provide proof that they have been authorised by you and we may ask you to verify your identity directly. We will respond to your request within the timeframes required by applicable law.

Complaints

If you have any complaints about how we process your personal data, please contact us using the contact details below. Depending on where you live, you may have the right to challenge our decision by contacting us again using the same contact details, or to submit your complaint to your local data protection authority. For the EEA, you can find a list of competent data protection supervisory authorities online.

International transfers

Please note that we may transfer, store and process your personal data outside the country in which you reside.

Where your personal data is transferred outside the European Economic Area or the United Kingdom, we will rely on appropriate transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or equivalent contracts issued by the competent UK authorities, unless the data is transferred to a country deemed to provide an adequate level of protection.

Changes to this Privacy Policy

We will update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal or regulatory reasons. We will publish the updated Privacy Policy on the website, update the “Last updated” date and issue any notices required by applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any right you may have, please email us at support@isantibags.it or contact us at Via per Carpiano 8, Melegnano, MI, 20077, Italy.
For the purposes of applicable data protection laws, we are the data controller of your personal data.